DIAGNOSTIC MANUAL

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Diagnostic Manual

3. Delete the entire directory under the above folder. You should now be able to install normally.

Note:

If you can’t see that folder, you need to have properties of hidden files and folders to visible

a. In the Windows Explorer window, go to Tools->Folder Options…

b. Select the ‘View’ tab

c. Under “Hidden files and folders” select “Show hidden files and folders”.

8) Question / Issue: While we clicking start button, its showing communication port is busy.

Close all other application and try again. We removed the software and reinstalled accord-

ing to your advice but same problem is arise again and again.

Answer:

For Communication issue, we would like to know which Interface device (Silicon RS232,

Silicon USB, Samtec HS light) you are using.

1. Silicon USB – Possibly, USB drivers are not installed or not correctly installed on the laptop, with

which you are trying to do communication.

2. Download and Install the Pre-requisites required for the USB device. This can be downloaded

from Support ED website with Part No. 210323359949.This will contain all the Pre-requisites, find

Install14230USBDrivers.exe named item and install it.

Note:

Silicon USB VCI is not supported on following: 1.Windows VISTA and above Operating

System. 2. WinXP 64 bit Operating System. For the above you need to use SAMTEC VCI.

3. Samtec HS Light - This device needs to be configured on the laptop before communication. For

the same you can refer, Samtec Prerequisites - User Guide.pdf of Support ED website. More

details on Samtec VCI and Installation procedures refer Software Installation Manual.

9) Question / Issue: Class not registered (Exception from HRESULT: 0x80040154

(REGDB_E_CLASSNO TREG)).

Answer:

From the information provided, our early diagnosis suggest that Prerequisites are not been

installed. Follow the below mentioned steps:

1. Download the Pre-requisites required for the diagnostic software. This can be downloaded from

website with Part No. 210323359949

2. Extract the contents and run the SetupSamDiaX_6.2.5.0.exe from the folder.

3. You need to now configure the Samtec to your laptop, for the same refer Samtec Pre requisites –

User guide.pdf in Ref Documents link in ed.tatamotors.com website.

10) Question / Issue: After getting INIT code and unlocking the software, we try to operate it

after clicking on continue button but, the windows disappeared and is not appearing again

Answer:

The problemmay be due to virus infecting license files of the software in the laptop. Follow

the below mentioned steps.

1. Scan the laptop with updatedAnti-virus

2. Remove the License of the software you desire to use.

3. Raise new Service Request for issuing new INIT code / license. This will probably solve the prob-

lem.

FREQUENTLY ASKEDQUESTIONS (FAQ’S)